Returns & complaints

You can file a complaint about non-conforming goods, an incorrectly charged price or other defects in person at the shop (Vojvode Stepe 224), by phone on +381 69 278 7227 or by email, describing the problem.

Please include the receipt or other proof of purchase. We confirm receipt of the complaint in writing or electronically, with its reference number.

[LAWYER: add the statutory deadlines for responding to and resolving complaints under the current Consumer Protection Act.]

For distance purchases, consumers have a statutory right to withdraw from the contract within the prescribed period, without giving a reason.

[LAWYER: confirm the period (14 days), the withdrawal form, return costs and the exceptions for food, drink and opened or sealed goods.]

If a parcel arrives damaged, photograph it and contact us the same day so we can arrange a replacement or refund.